Every place this platform falls short is written down here. Beside each one: the bridge that covers a person today, and the permanent fix being built. No gap is allowed to sit without a bridge.
8gaps named4bridged today3being built1honestly open
Bridged today
Something real covers you right now, this minute.
Being built
Actively in progress, partial coverage in place.
Honestly open
Not solved. Held open on purpose until it can be done right.
Crisis & coverage
The hours nobody is awake are the hours people get hurt.
No humans staffing the platform 24/7.
Bridged today
What it costs someone: A 3 a.m. request can sit until morning.
Bridge — available today
Every crisis surface on the site routes to lines that ARE staffed around the clock — 988, 741741, 911 — and the intake auto-flags urgency so the first thing Jacob sees at wake-up is the most dangerous request, not the newest one.
Volunteer peer advocates on a rotating on-call block, starting with two named desks (Crystal, Timothy) covering evenings, plus automatic acknowledgment inside one minute so nobody ever wonders if it sent.
Admitted on: /how-this-works · /terms
We can't admit anyone to a facility.
Bridged today
What it costs someone: The last mile — the actual bed — is still on the person.
Bridge — available today
Matches come back with the facility's direct phone and website, no gatekeeping, plus a call script and an insurance-question checklist so the call isn't cold.
Facility partnership agreements that accept a warm handoff from us directly, with capacity confirmed before the person is told to call.
Admitted on: /how-this-works · /matching
We are not a medical provider. No diagnosis, no prescriptions.
Bridged today
What it costs someone: People who need MAT or psychiatry today can't get it from us.
Bridge — available today
We route to licensed clinics, MAT providers, and community health centers with sliding scale and Medicaid intake, and we keep going down the list until one answers.
Clinical partners under contract to hold same-week slots, and a licensed medical advisor reviewing anything care-adjacent we publish.
Admitted on: /how-this-works · /services
Coverage & reach
A thin list is worse than an honest 'not here yet.'
The facility list is still growing — some areas have no great match.
Being built
What it costs someone: Somebody in a thin region gets fewer real options.
Bridge — available today
When the match quality is low we say so out loud instead of pushing a bad fit, and hand over the national directories (SAMHSA, 211) alongside whatever we do have.
First cohort published as consent forms come back, then rolling additions.
Admitted on: /guardian-angels
We don't accept donations.
Honestly open
What it costs someone: Money that wants to help has nowhere to land.
Bridge — available today
Four named revenue streams keep the free core free today — partnerships, deliverable sponsorships, licensing, and paid training. Anyone who wants to help can give time, gear, or a deliverable instead of cash.
Formal incorporation, a real board, written conflict-of-interest and gift-acceptance policies, and public reporting — then, and only then, charitable giving opens.
Admitted on: /funding
Accuracy & trust
We will get things wrong. The fix is making the wrong visible fast.
We will miss matches, mis-route requests, and be slow to follow up.
Bridged today
What it costs someone: A missed match feels like one more door closing.
Bridge — available today
Every page carries a direct line to a human inbox that Jacob actually reads, and reported facility problems get logged and re-checked.
Automated follow-up on every open request until it's closed or handed off, with the age of the oldest unanswered request tracked in the open.
Admitted on: /how-this-works
It's one person plus software. No staff yet.
Being built
What it costs someone: One person is a single point of failure.
Bridge — available today
Anything that can be automated is automated — matching, publishing, intake routing, follow-up — so human time only goes where a human is actually required.