💪 The Earned Standard: if you have nothing, everything is free. If you're comfortable or funded, you earn it or you pay for it.
The Earned Standard →Fee architecture
Revenue is frozen — except what feeds the family.
Sponsorships, donations, profit shares and every third-party earning path on this platform are still revoked and turned off. The only streams collecting money are the ones that pay the founder's household directly — licensing, professional training, API access and workforce coverage. Help, tools and support stay free and stay on.
Frozen since August 15, 2026 · family income reopened August 16, 2026
We are moving to a full commercial fee structure across every payer — facilities, health systems, employers, governments, sponsors, and other software companies. Each one pays on the metric that tracks the value they actually receive, and each one gets something we can name out loud.
The floor never moves
These stay free forever, funded by the fees below.
Paid extras exist for individuals — a personal document vault, filing packet generation, priority tooling — but no paid extra will ever sit between a person and care.
Who pays, for what
One structure cannot cover a 20-bed sober home and a statewide health system. So each payer is billed on its own value metric. Filter by structure to see how it fits together.
Tiered flat fee
Billed on: Licensed bed count
$79 / $149 / $249 per month
What they receive
Live today. Priced well under the vertical-software benchmark on purpose — small operators must be able to say yes.
Usage / outcome metered
Billed on: Coordinated case resolved
Base fee + per resolved case
What they receive
Outcome metric, not seats. Nobody pays for a case that never got resolved.
Platform + patent license
Billed on: Population served
Annual license, five figures and up
What they receive
Highest value per contract. This is the line that funds the free core.
Per seat / per cohort
Billed on: Covered employees
Per covered employee, per month
What they receive
Per seat / per cohort
Billed on: Seat or cohort
Per seat, or flat per cohort
What they receive
Negotiated contract
Billed on: Program scope
Scoped program contract
What they receive
Usage / outcome metered
Billed on: API calls and matches served
Free trial tier, then metered
What they receive
The endpoint already exists. This is a pricing decision, not a build.
Negotiated contract
Billed on: Named program
Defined sponsorship scope
What they receive
Still never a hardship appeal. If we cannot describe it publicly, we decline it.
Tiered flat fee
Billed on: Optional personal tooling
Core free forever · optional paid extras
What they receive
Absolute floor: nobody in crisis is ever charged, and no paid extra gates access to care.
Above every figure on this page
The commercial structure exists so this sentence never needs a footnote. Nobody with nothing is ever asked for a dollar, a document, or a reason.
If you have nothing, you pay nothing — not for the core, not for the extras, not for training, not for a filing packet. There is no income check, no proof of hardship, no application, and no waiting list. You say you cannot pay and that is the end of the conversation.
Commercial figures on this page can move with the market. The floor cannot. No future contract, sponsor, or investor is allowed to make a person in crisis a paying customer.
Business revenue exists to keep the free side alive. It buys an organization capability and speed — never priority over a family in crisis, and never a lever over who we serve.
For the business side
Every commercial figure is priced under the cost the buyer is already carrying, so the decision is obvious in the first meeting — and what they pay is what keeps the free side alive for everyone else.
What it costs them today: An empty bed is roughly $500–$900 a day in lost revenue, and intake staff spend hours a week chasing referrals by phone.
Our figure: $149 / month flat — no per-referral fee, ever
Break-even: One extra filled bed-day per year covers a decade of subscription.
What it funds: Operations for the free matching desk that sends them the referral.
What it costs them today: Uncoordinated crisis care repeats itself: readmissions, avoidable ED visits, duplicate assessments across unconnected agencies.
Our figure: Annual platform + patent license, five figures and up, capped per population band
Break-even: A single avoided readmission cohort covers the year.
What it funds: The largest single contribution to the free core and the solidarity fund.
What it costs them today: A family crisis costs an employer absence, turnover, and rehiring — the most expensive line in the whole benefits budget.
Our figure: A few dollars per covered employee per month, confidential by design
Break-even: Retaining one employee through a crisis pays for the year.
What it funds: Coordination staffing and after-hours coverage.
What it costs them today: Crisis calls, jail days, and family-court hours are the most expensive way a government can deliver care.
Our figure: Scoped program contract, priced against the line item it replaces
Break-even: Fewer crisis calls and jail days in the first quarter.
What it funds: Local delivery — rides, buildings, green programs — plus the free core.
What it costs them today: Building matching and coordination in-house is a multi-year regulated build with liability attached.
Our figure: Free trial tier, then metered per match served
Break-even: Cheaper than one engineer for one quarter.
What it funds: Engineering and infrastructure, so the free side keeps improving.
What it costs them today: Impact spend that cannot be verified is worth little and increasingly gets audited or mocked.
Our figure: Named program with a fixed scope and a published outcome report
Break-even: Verifiable results on the first report, or they do not renew.
What it funds: The named program, plus a fixed share to causes nobody else will fund.
Where every dollar goes
We do make something on the commercial side — on purpose. It pays the real cost of running this, and a fixed share of what is left goes to people and groups who cannot get support anywhere else.
Cost first
Infrastructure, compute, phone lines, encryption, security review, and the people answering at 3 a.m. This is funded before anything else is discussed.
Then people
Published bands, upward-only corrections. A care platform that underpays caregivers is not a care platform.
Protected floor
A fixed floor for R&D so the platform keeps getting better instead of coasting on what already shipped.
Fixed share of surplus
Money set aside for causes that cannot get support anywhere else — small survivor-led groups, rural programs, one-off household emergencies, and the requests that fall outside every grant category. Spending is published line by line.
Never
No dividend to an owner, no sale of the platform, no investor who gets to reprice the free floor. Ownership is structurally pointed at the mission.
Why it is built this way
Pricing research is unusually consistent on a few points. We built to them instead of copying whoever was loudest.
The value metric decides everything downstream — who can afford to say yes, how revenue grows, and whether a customer feels billed fairly. So each payer gets the metric that actually tracks the value they receive: beds, resolved cases, covered employees, population, program scope.
Per-seat is the simplest structure and the one that quietly limits growth. Roughly six in ten business software products now carry a usage component, and pure seat pricing keeps losing share. We use seats only where a seat is the real unit — training.
About a third of paid products use exactly three tiers on monthly billing. That is why facility pricing stays at three bands. Familiar structure lowers the cost of deciding.
Software built deep into one regulated industry typically commands several times the contract value of general-purpose tools, because the workflow and compliance work is already done. Licensing to health systems is priced against that reality, not against our subscription tiers.
Pricing for automated work is shifting from raw usage toward paying per resolution. Our coordination engine is billed per resolved case for exactly that reason.
The free core is funded by licensing and organizational fees. It is not a trial, it does not expire, and no paid extra can ever sit between a person and care.
Still declined
No referral kickbacks. No paid placement. No pay-for-ranking. No funding that dictates who we may serve.
Charging commercially does not change who the best match is. The patient still wins the ranking, every time, and we will say so publicly forever.
Funds in, funds out
Tell us your size and what you need coordinated. We will scope it against the structure above and put it in writing.